Jeff Redford - Support Manager
that Jeff Redford has joined
the company as Customer Support Manager. In this role, Jeff will direct
the support team, insure client satisfaction and help with business
development.
, a private consulting firm that helps companies to
optimize their service, support and reverse logistics operations where
he held the position of Managing Partner. Mr. Redford has over 30 years
of experience in the technical services arena.
Prior to
starting his own firm he was Director of Service Delivery for Riverbed,
Inc a San Francisco manufacturer of wide area network optimization
appliances where he established global parts support and on-site service
programs.
Previous to joining Riverbed, Mr. Redford held the
position of Director of Global Technical Support for Intransa, Inc, a
privately held IPSAN storage manufacturer in San Jose, CA, where he was
responsible for customer satisfaction and global spares inventory
fulfillment and reverse logistics.
Mr. Redford was Director of
Service Operations for Micron PC a manufacturer of Desktop and Notebook
Computers, and Server products, where he directed all of the high
availability field service and notebook repair programs including
fulfillment of reverse and service logistics operations.
His
experience as a service provider includes serving as Chief Operating
Office of Delta Group, Inc. a regional third party on-site computer
maintenance provider with offices in 8 states, and working for
DecisionOne, Inc., a national field service provider.
Chris Wylie, CEO of Interzoic Media, stated, "We are very pleased that
Jeff is on board. His expertise in running enterprise customer support
teams comes at a crucial time in Interzoic's expansion. Our team has
all the technical and sales talent that we need, but we were reaching
our limits to effectively manage our growing client base and the
increasing support requirements. Jeff's experience will help us ramp up
smoothly and improve ticket response time and the quality of our
support."