Retail Solutions


Exceptional customer service drives sales. Get your permanent and seasonal associates up to speed in record time.



Turn Your Sales Associates into Superstars.

You want to help new-hires and old hands up their game.  A single system for targeted training, sales collateral, and product information will help your team deliver the exceptional experience that customers demand.  Deliver effective training to a single outlet or an entire chain from one easy to manage platform.  As your business grows, the Accord LMS will be there for you with powerful enterprise learning features at no additional cost.  Let us show you how we can improve your bottom line.






Suggested Courses

  • Working in Retail: Who is your Customer?: I Can't Find This
  • Working in Retail: Who is your Customer?: I'm Just Looking
  • Working in Retail: Who is your Customer?: I'm on a Mission
  • Working in Retail: Who is your Customer?: I'm With My Kids. Please Hurry.
  • Working in Retail: Who is your Customer?: I've Got Time and Money
  • Working in Retail: Who is your Customer?: I've Got a Coupon for That
  • Working in Retail: How to Stay Positive with Customers
  • Retailer Hot Buttons Part 2
  • Retailer Profitability Model: Part 1
  • Working in Retail: How to Upsell
  • Working in Retail: Giving Exceptional Service
  • Retailer Hot Buttons Part 1
  • Working in Retail: How to Handle Feedback
  • Retailer Profitability Model: Part 2
  • Retailer Profitability Model (for Retailers): Introduction Frontline (Retail)
  • Retailer Profitability Model (for Retailers): Items Per Customer
  • Working in Retail: Managing Retail Employees
  • Retailer Profitability Model (for Retailers): Reach
  • Retailer Profitability Model (for Retailers): Introduction Frontline (Restaurant)
  • Retailer Profitability Model (for Retailers): Price Per Item
  • Retailer Profitability Model: Part 3
  • Retailer Profitability Model (for Retailers): Frequency
  • Over the Rainbow Customer Service Training
  • Develop Internal Cooperation for Customers
  • Handle Claims in Long-Term Customer Relationships
  • Build Customer Enthusiasm
  • Role of the Manager in Long-Term Customer Relations
  • Key Factors in Long-Term Customer Relationships
  • Develop Loyalty Through Customer Relationships
  • Customer Relationship: Reaching Agreement
  • Customer Relationship: Practise Active Listening
  • Customer Relationship: Build Trust
  • Identify Customer Expectations for Project Success (US English)
  • Identify Customer Expectations for Project Success
  • Analyse Strategic Customers Successfully
  • Use Customer Equity to Create Value
  • Convince Customers With a Winning Offer
  • Customer Relationship: The Stakes
  • Customer Service: The Next Level
  • Working in Retail: Who is your Customer?: I Can't Find This
  • Working in Retail: Who is your Customer?: I'm Just Looking
  • Working in Retail: Who is your Customer?: I'm on a Mission
  • Working in Retail: Who is your Customer?: I'm With My Kids. Please Hurry.
  • Working in Retail: Who is your Customer?: I've Got Time and Money
  • Customer Service: Cutting Expenses
  • Working in Retail: Who is your Customer?: I've Got a Coupon for That
  • Customer Service: Do They Like You
  • Determining Customer Needs
  • Speaking Customer
  • Working in Retail: How to Stay Positive with Customers
  • Creating Great Customer Conversations
  • Quality Customer Service: Four Basic Elements
  • Quality Customer Service: Customer Interactions
  • Selling To Different Customer Roles
  • Quality Customer Service: Phone Calls
  • Lifetime Customer Value
  • Territory Development Introduction: How Customers Need to Be Sold to
  • Bank Secrecy Part 6: Know Your Customer
  • Handling Tough Customers
  • Retailer Profitability Model (for Retailers): Items Per Customer
  • Customer Service Basics
  • Bank Secrecy Part 5: Customer Identification
  • The 4 P's For Creating Loyal Customers
  • What Customers Want from Salespeople: No Push Selling
  • Calming Upset Customers
  • Connecting with Customers Through Customer Service
  • Cornerstones of Sales and Customer Service
  • Helping Customers through Quality Service
  • 1 to 1: Customer Service Success
  • Learn about the Company and Customers
  • Keeping Customers Informed
  • Handling Customer Complaints
  • Balance Conflicting Customer Priorities
  • Know and Meet Customer Needs
  • Resources and Customer Needs
  • Understand Customer Needs
  • Meeting Customer Needs
  • Module 1 – Expanding Customer Services
  • Customer Support
  • Customer Support Online
  • Customer Loyalty Improvement
  • Accessible Customer Service
  • Creating Valuable Customer Relationships
  • Handling Difficult Customers
  • Developing Strong Customer Relationships
  • Customer Service Training
  • Legally Hiring
  • Hiring Practices
  • Successful Hiring
  • Hiring and Lawful Termination
  • Hiring Right
  • Performance Management: 01-Preventing Performance Problems
  • Performance Management: 02-Identifying Performance Problems and Causes
  • Performance Management: 03-Feedback and Counseling
  • Performance Management: 04-Effectively Disciplining Problem Performance
  • Performance Management
  • Performance Management: Performance Review
  • Selling New Products
  • Selling at a Distance: Phone Selling
  • Selling To Different Customer Roles
  • Introduction to Key Account Selling
  • Stages of the Sale: Conceptual Selling
  • Selling at a Distance: Gathering Prospect Information
  • Cross Selling
  • Selling at a Distance: The Virtual Presentation
  • Buyer Roles: Selling to Key Account Buyers
  • Value-Added Selling
  • What Customers Want from Salespeople: No Push Selling
  • Selling Benefits
  • Sell For Success: What You Need to Know About Selling
Over 20,000 courses available.

Can an LMS Make Retailers More Successful?

Yes, it can.  As the owner of a small business or the manager of a large chain of stores, you can turn successful strategies and tactics into hard-hitting training content. Bring new hires up to speed in a fraction of the time while ensuring consistent training delivery. 



1
Anywhere, Anytime Training 

Regardless of when your employees are working, deliver training to them on the go via smartphone, tablet or laptop. 

2
Train With Confidence

Most of your workers are part-time or seasonal staff. You can give this constantly changing workforce a rock-solid training experience with an LMS that will have new-hires helping customers within hours. Eliminate errors and miscommunication by codifying what your workers need to know. 

3
Attractive Content That Employees Remember 

A high-powered LMS makes its courses engaging and course registration frictionless. The right LMS can tailor a lesson plan for each retail worker’s role. A learning management system makes it simple to reinforce concepts again and again, and measure comprehension.



When we rollout a new system in our restaurants, we’re no longer concerned about employees being frustrated by not having the training they need to confidently run the system and serve guests.

 Peter Paasch,  Director of Information Technology for WHG

Here are Ways the Accord LMS can Boost a Retailer’s Business

To decide if an LMS is what your small business or chain store needs, consider the following benefits of using the Accord LMS:


 

Cloud-based LMS

Regardless of when your employees are working, the Accord LMS is ready to deliver a consistent training message to any employee’s internet-connected device via the Cloud.

Quick Start

You’re always hiring, so you need to always be training. Accord can bring its LMS online for you in a matter of days. Your employees will find it simple to access, so they can get right down to learning. 

Teach & Track

Whip up a test to check what your employees have retained from a course. Launch a report with a few clicks that will compare their performance against themselves or a group. 



Simple.  Smart.  Affordable.
Experience the ease and agility of the Accord LMS.