Franchise Training Solutions


Consistency is the Key to Franchise Success
Unlock the full potential of your franchisees with the Accord Learning Management System.




The Right Training Helps You Provide a Consistent Customer Experience.

Your business has built its success by delighting your customers.  As your success grows, you face the reality of keeping each franchisee in tune with the specific procedures and values that have put you on the map.  The Accord LMS is the ideal platform to help you create a consistent brand experience at each location.  Custom branding, local and central training administration, and automated training assignments keep you on top of a few locations or thousands.






Suggested Courses

  • Over the Rainbow Customer Service Training
  • Develop Internal Cooperation for Customers
  • Handle Claims in Long-Term Customer Relationships
  • Build Customer Enthusiasm
  • Role of the Manager in Long-Term Customer Relations
  • Key Factors in Long-Term Customer Relationships
  • Develop Loyalty Through Customer Relationships
  • Customer Relationship: Reaching Agreement
  • Customer Relationship: Practise Active Listening
  • Customer Relationship: Build Trust
  • Identify Customer Expectations for Project Success (US English)
  • Identify Customer Expectations for Project Success
  • Analyse Strategic Customers Successfully
  • Use Customer Equity to Create Value
  • Convince Customers With a Winning Offer
  • Customer Relationship: The Stakes
  • Customer Service: The Next Level
  • Working in Retail: Who is your Customer?: I Can't Find This
  • Working in Retail: Who is your Customer?: I'm Just Looking
  • Working in Retail: Who is your Customer?: I'm on a Mission
  • Working in Retail: Who is your Customer?: I'm With My Kids. Please Hurry.
  • Working in Retail: Who is your Customer?: I've Got Time and Money
  • Customer Service: Cutting Expenses
  • Working in Retail: Who is your Customer?: I've Got a Coupon for That
  • Customer Service: Do They Like You
  • Determining Customer Needs
  • Speaking Customer
  • Working in Retail: How to Stay Positive with Customers
  • Creating Great Customer Conversations
  • Quality Customer Service: Four Basic Elements
  • Quality Customer Service: Customer Interactions
  • Selling To Different Customer Roles
  • Quality Customer Service: Phone Calls
  • Lifetime Customer Value
  • Territory Development Introduction: How Customers Need to Be Sold to
  • Bank Secrecy Part 6: Know Your Customer
  • Handling Tough Customers
  • Retailer Profitability Model (for Retailers): Items Per Customer
  • Customer Service Basics
  • Bank Secrecy Part 5: Customer Identification
  • The 4 P's For Creating Loyal Customers
  • What Customers Want from Salespeople: No Push Selling
  • Calming Upset Customers
  • Connecting with Customers Through Customer Service
  • Cornerstones of Sales and Customer Service
  • Helping Customers through Quality Service
  • 1 to 1: Customer Service Success
  • Learn about the Company and Customers
  • Keeping Customers Informed
  • Handling Customer Complaints
  • Balance Conflicting Customer Priorities
  • Know and Meet Customer Needs
  • Resources and Customer Needs
  • Understand Customer Needs
  • Meeting Customer Needs
  • Module 1 – Expanding Customer Services
  • Customer Support
  • Customer Support Online
  • Customer Loyalty Improvement
  • Accessible Customer Service
  • Creating Valuable Customer Relationships
  • Handling Difficult Customers
  • Developing Strong Customer Relationships
  • Customer Service Training
  • Selling New Products
  • Selling at a Distance: Phone Selling
  • Selling To Different Customer Roles
  • Introduction to Key Account Selling
  • Stages of the Sale: Conceptual Selling
  • Selling at a Distance: Gathering Prospect Information
  • Cross Selling
  • Selling at a Distance: The Virtual Presentation
  • Buyer Roles: Selling to Key Account Buyers
  • Value-Added Selling
  • What Customers Want from Salespeople: No Push Selling
  • Selling Benefits
  • Sell For Success: What You Need to Know About Selling
  • Study Skills: Where to Study
  • Types of Teams
  • Team Development Characteristics
  • Study Skills: Studying in Groups
  • Study Skills: How to Study Effectively
  • Study Skills: When to Study
  • Defining Roles
  • What is Teambuilding?
  • Effective Team Members
  • Teamwork in Critical Situations
  • Working as a Team
  • Participating in a High Performance Team
  • Building an Outbound Team
  • Trust Others to Drive the Strategy
  • Team and Company Policies
  • Team Work-Life Balance
  • Work-Life Balance for the Team
  • Team Norms and Expectations
  • Working with Others Within the Company
  • What the Team Loves About the Company
  • Team Satisfaction
  • Teams Improve Efficiency of Resources
  • Team Resource Needs
  • Teams Monitor Performance
  • Connecting Team Work to the Strategy
  • Team Integrity
  • Team Communication Expectations
  • Team Listening
  • New Hires Build a Professional Network
  • Learning from Co-Workers
  • Teams Share with New Hires
  • Team Members Introduce Themselves
  • We Wish We Had Known
  • High Performance Teams
  • Acting Effectively On A Team
  • Evade trick questions at meetings (US English)
  • Identify your communication styles (US English)
  • Non-verbal communication and Synergology® (US English)
  • Successfully adapting your message (US English)
  • The Manager Communicator (US English)
  • Preparing and structuring an oral presentation (US English)
  • American Sign Language
  • Keep Your Cool: Venting
  • Business Writing: Acronyms
  • Parts of Speech: Possessive Pronouns
  • Parts of Speech: Reflexive and Reciprocal Pronouns
  • Punctuation: Colons and Semicolons
  • Punctuation: Parentheses
  • Punctuation: Quotation Marks
  • 8 Steps to Effective One on Ones
  • 8 Steps to Effective Team Meetings
  • Business statistics: The Bell Curve
  • Business Writing: Sentences and Paragraphs
  • Parts of Speech: Indefinite Pronouns
  • Parts of Speech: Interrogative Pronouns
  • Parts of Speech: Irregular Verbs
  • Parts of Speech: Other Nouns
  • Punctuation: End punctuation
  • Assertive Verbal Skills: Dealing with Manipulation
  • Nonverbal Communication: Workplace Standards: Appearance
  • Nonverbal Communication: Defining Nonverbal Communications
  • Business statistics: Variance
  • Business statistics: When to Use Mean, Median and Mode
  • Business Writing: Appropriate Language
  • Business Writing: Executive Reports & Memos
  • Business Writing: Processes
  • Parts of Speech: Active/Passive Verbs
  • Parts of Speech: Adverbs
  • Parts of Speech: Conjunction
  • Parts of Speech: Plural Nouns
  • Parts of Speech: Relative Pronouns
  • Keep Your Cool: Attitude
  • Keep Your Cool: Signs
  • Nonverbal Communication: Leveraging Nonverbals for Success
  • Nonverbal Communication: Aligning Nonverbal Communication with Intentions
  • Defeating Stalls
  • How to Work a Room Part Two
  • Business statistics: Mean, Median and Mode
  • Business statistics: Standard Deviation
  • Business statistics: Weighted Averages
  • Business Writing: Abbreviations
  • Business Writing: Proposals
  • Parts of Speech: Prepositions
  • Parts of Speech: Regular Verbs
  • Punctuation: Apostrophes
  • Keep Your Cool: Control
  • Keep Your Cool: Truths
  • Nonverbal Communication: Workplace Standards
  • Parts of Speech: Adjectives
  • Punctuation: Commas
  • Putdown Offenders
  • Parts of Speech: Personal Pronouns
  • Punctuation: Common Errors
  • Business Writing: Misused Words
  • The Importance of Good Communication Skills
  • Assertive Verbal Skills: Assertive Communication Techniques
  • Assertive Verbal Skills: Developing Assertiveness
  • Communications
  • Writing Effective e-Mails
  • How to Work a Room Part One
  • Interviewing Skills - Employer
  • Meetings That Get Results
  • Email Etiquette
  • Interviewing Skills - Employee
  • Conflict Resolution
  • Giving Feedback that Gets Results
  • Effective Presentation Skills
  • Better Business Writing
  • Business Communication Fundamentals
  • Delivering Effective Training
  • PMP: 26-Stakeholder Identification and Planning
  • PMP: 27-Project Stakeholder Engagement and Communication
  • The Rewards of Telephone Courtesy
  • Art of Communication
  • PMP: 17-Planning Projects for Human Resources
  • PMP: 19-Stakeholders and the Communication Management Plan
  • Powerful Communication Skills
  • PMP: 18-Processes for Managing Project Communications
  • Email Etiquette
  • Facilitating Meetings and Groups
  • Effective and Appropriate E-mail Use
  • Interpersonal Communication
  • The Effective Business Writer
  • High Impact Visual Aids
  • Are You Really Listening?
  • Power Speaking
  • Lose The Meeting Blues
  • Seek Out the Ideas and Opinions of Others
  • Understanding Body Language
  • Seven Components of Great Presentations
  • Cautious Communication Style
  • Supportive Communication Style
  • Inspiring Communication Style
  • Dominant Communication Style
  • Communicating Positive Expectations
  • Effective Business Communication: Writing to Get Things Done
  • Separating Readers' and Writers' Needs
  • Identifying Ineffective Writing Styles
  • Using the Reporting Process
  • Selecting the Best Writing Model
  • Write Effective Opening Paragraphs
  • Effective Middle and Closing Paragraphs
  • Forecasting Subject Lines
  • Most Common Business Writing Model
  • Effective Emails
  • Writing Model for Reports and Documents
  • Writing Style and Tone
  • Branding Yourself
  • Building a Personal Network
  • Making an Impact
  • Recognizing Your Boss for Personal Achievements
  • Recognize Your Peers
  • Ask Your Boss for Feedback
  • Feedback for Great Results
  • Keeping Customers Informed
  • Handling Customer Complaints
  • Balance Conflicting Customer Priorities
  • Nonverbal Communication
  • Build your Network
  • Brand and Promote What You Do
  • Giving Remote Feedback
  • Communication Techniques for Web-based Presentations
  • Web-based Presentation Basics
  • Getting Ready for Your Virtual Presentation
  • Leading a Virtual Meeting
  • Planning a Virtual Meeting
  • Maximizing Virtual Tools
  • Building Trust with Remote Teams
  • Managing Remote Teams
  • Building Trust in the Virtual Environment
  • Classic Leadership with a Virtual Twist
  • The Unique Aspects of the Virtual Work Environment
  • Building Relationships with Colleagues
  • Speaking Your Mind
  • Soliciting Ideas and Opinions
  • Improve the Feedback You Give Others
  • Inform and Inspire Your Team
  • Giving Employee Feedback
  • Receive Feedback From Your Employees
  • Improve the Quality of Feedback You Give
  • Speaking Freely with Others
  • Communicate Clear and Concise Messages
  • Listening to Others' Ideas and Opinions
  • Articulate the Attributes of Your Ideas
  • Clear and Concise Emails
  • Share What You Think is Best
  • Project Plan Updates
  • When Agreements are Broken
  • Sharing Problems Right Away
  • Be a Significant Meeting Member
  • Sharing Essential Project Information
  • Advocate for Interests
  • Monitor Project Status
  • Team Listening
  • Learning from Co-Workers
  • Email Etiquette
  • Before the Call
  • Presentations That Work
  • Email Protocol
  • Managing Communication on All Your Devices
  • Quality Communications
  • Writing Effective E-mails
  • Telephone Techniques
  • Enhancing Your Speaking Skills
  • Communicating Reactively
  • Communicating Proactively
  • Communicating Persuasively
  • Communicating Non Verbally
  • Communicating Interpersonally
  • Communicating at Work
  • Communicating as a Team
  • Business Writing: Preparation
  • Business Writing: Letters and E-mails
  • Business Writing: Being Effective
  • Delivering Effective Feedback
  • Communication Basics
  • Communicating Negative Messages
  • Communicating Cross Culturally
  • Meeting Effectiveness
  • Networking Your Career Path
  • Developing Brand You
  • Individual Listening Skills
  • Presentation Skills
  • Report Organization and Presentation
  • Business Writing Training
  • Goal Setting
  • The Art of Influence
  • The Art of Execution
  • "Becoming a Coaching Manager
  • (US English)"
  • Being persuasive in management situations (US English)
  • Day-to-Day Negotiation for Managers (US English)
  • Effective decision-making (US English)
  • Flexible Behavior in Management (US English)
  • Guiding Team and Individual Actions (US English)
  • Handling emotions within your team (US English)
  • Handling References
  • The 5-Minute Call De-Brief
  • Coaching Skills: Captain
  • Coaching Skills: Contributor
  • Coaching Skills: Key Player
  • Employee Engagement: Managing for Engagement
  • Conflict Management: Maintaining Self-Control
  • Coaching Skills: Introduction
  • Coaching Skills: Rookie
  • Effective Performance Reviews for Managers
  • Mistakes Leaders Make: Six Wrong Ways to Manage
  • Mentoring: Mentoring Meeting Guidelines
  • Unknown Knowns: The Knowledge Transfer Process
  • Unknown Knowns: Understanding Better Practices
  • Evaluate Your Performance
  • T.H.E. Answer for Business Success
  • Going from Coworker to Boss
  • Progressive Discipline
  • Retailer Hot Buttons Part 2
  • Coping with Change: Change Model
  • Conflict Management: Special Situations
  • Coaching Skills: The Coaching Conversation
  • Ethics for Managers
  • Mistakes Leaders Make: Impedership
  • Mentoring: Why a Mentoring Program?
  • Unknown Knowns: Getting Started
  • Employee Engagement: Measuring Employee Engagement
  • Creating Focus During Change
  • Coping with Change: Change Phases
  • Coping with Change: Change for Managers
  • Managing for Accountability
  • Mentoring: Making a Mentoring Agreement
  • Mentoring: Creating a Mentoring Program
  • Unknown Knowns: Leading Knowledge Transfer
  • Reaching Agreement
  • Dealing with Resistance
  • Developing Yourself as a Leader
  • S.M.A.R.T. Goals
  • Building GREAT Sales Relationships
  • Conflict Management: Conflict Process
  • Leadership of a Diverse Group
  • Mistakes Leaders Make: Eight Signs of a Dysfunctional Organization
  • Mentoring: What is Mentoring?
  • Delegation
  • Retailer Hot Buttons Part 1
  • Leadership and Power
  • You Get What You Manage - The Pygmalion Effect
  • Mistakes Leaders Make: Fixing the Dysfunction
  • Mentoring: Matching Proteges with Mentors
  • Employee Engagement: Creating an Engaged Organization
  • Employee Engagement: Ridiculous or Strategic?
  • Transforming the Organization
  • Empowering Followers
  • How to be a Follow-able Leader Part 1
  • Leadership Fundamentals
  • Managing the Grapevine
  • Mentoring: How to be a Protege
  • Developing Followers
  • Building an Effective Leadership Team
  • Effective Delegation
  • Motivational Leadership
  • Creating Followership
  • Daily Leadership Checklist
  • Characteristics of Leaders
  • Long-Term Development
  • Motivating and Retaining the Teenage Worker
  • Riding Along
  • Introduction to Leadership
  • Business Condition: Analyzing the Opportunity
  • Productivity Through Praise
  • Managing People Offsite
  • Mentoring: How to be a Mentor
  • Managing Different Generations
  • How to Motivate Employees
  • Vision, Mission, Values
  • Motivating Won't Dos
  • Recognizing and Dealing With Strategies
  • Lead With Strengths
  • Making Decisions
  • An Effective Leader's Guide to Time Management
  • Building Leadership Capability
  • Managing Up
  • Transition to Leadership
  • Giving Feedback that Gets Results
  • Developing Leadership Style
  • Basics of Leadership: 01-Leadership Challenges
  • Basics of Leadership: 02-Changes in Corporate Culture
  • Basics of Leadership: 03-Keeping Employees Energized
  • Basics of Leadership: 04-Knowledge Management
  • Basics of Leadership: 05-Elements of Change in Business
  • Basics of Leadership: 06-Leadership Dynamics
  • Business Execution: 02-Inspiring Workplace Excellence
  • Empowerment
  • Leadershift
  • Management 101: 01-Introduction to Management
  • Management 101: 02-Leading and Communicating as a Manager
  • Management 101: 03-Making an Impact as a Manager
  • Management 101: 04-Taking Control as a Manager
  • Managing Disagreement
  • Multigeneration Management: 01-Workforce Generations
  • Multigeneration Management: 04-Cross-Generational Teams
  • Multigeneration Management: 05-Developing Generations
  • Multigeneration Management: 02-Leading Silents and Boomers
  • Multigeneration Management: 03-Multi-Generational Leadership (GenX and Next)
  • Business Execution: 01-Execution Strategies
  • Business Execution: 03-Turning Ideas Into Actions
  • Fundamentals of Business Crisis Management
  • Managing Technical Professionals
  • Managing Contractors and Temporary Employees
  • Advanced Management Skills
  • Coaching with Confidence
  • Mentoring that Matters
  • Management Basics
  • Leading a High-Performance Team
  • Maximizing Employee Performance
  • Meeting the Delegation Challenge
  • Managing Conflict: A Collaborative Approach
  • Personal Leadership Power
  • Negotiation: Your Road to Success
  • Creating Challenging Work
  • Evaluating Performance in the Right Way
  • Creating a Great Work Situation
  • Coaching Others-The Basics
  • Applying Coaching Remotely
  • The Pitfalls of Web-Based Meetings
  • Giving Remote Feedback
  • Helping Others Achieve Goals
  • Collaborative Goal Setting at a Distance
  • Keys to Remote Accountability
  • Communication Techniques for Web-based Presentations
  • Web-based Presentation Basics
  • Getting Ready for Your Virtual Presentation
  • Leading a Virtual Meeting
  • Planning a Virtual Meeting
  • Maximizing Virtual Tools
  • Building Trust with Remote Teams
  • Managing Remote Teams
  • Building Trust in the Virtual Environment
  • Classic Leadership with a Virtual Twist
  • The Unique Aspects of the Virtual Work Environment
  • Employees Monitor Personal Performance
  • Coaching Employees to Manage Conflict
  • Conflict Management Expectations
  • Managerial Listening Skills
  • Building Relationships with Colleagues
  • Six Step Coaching Model
  • Control vs. Influence
  • Creating the Mindset for Your New Role
  • Understand the Expectations of a New Role
  • Discussing Your New Leadership Role
  • Who Needs Better Work-Life Balance?
  • Your Own Requirements to Stay
  • Compensation Rule of Thumb
  • Perform a Departure Review
  • Decreasing Employee Turnover
  • Keeping Your Employees
  • Building Trust with Employees
  • Supporting Employees
  • Responding to Issues and Concerns
  • Benefits Discussion
  • Market Range Compensation
  • Going Above and Beyond
  • Performance and Rewards
  • Linking Performance and Rewards
  • Assist Employees Facing Challenges
  • What Employees Need
  • Problem Solving Expectations
  • Fairness with Others
  • Know Your Employees
  • Overall Satisfaction at Work
  • Know Who's Really Contributing
  • Appreciating Contribution and Results
  • One Resource for Success
  • Required Employee Resources
  • Providing the Right Resources
  • Perform a Performance Review
  • Employee Reactions to Performance Evaluations
  • Connecting Goals to Vision
  • Connecting Work Projects to the Vision
  • Meeting Goals and Achieving the Strategy
  • Involving Others for Great Decisions
  • Innovation Norms and Expectations
  • Requirements for Success
  • Keep Your Top Talent
  • A Leader's Thoughts on Strategy
  • Identify All Outcomes of a Potential Decision
  • Support Your Team for Performance
  • An Ethics and Integrity Discussion
  • Creating a Strong Team Culture
  • Integrity Expectations
  • Speaking Your Mind
  • Soliciting Ideas and Opinions
  • Differences Make a Stronger Team
  • Improving How Things Get Done
  • Involving Others in Problem Solving
  • Valuing Employees
  • Energizing Work
  • Coaching After Mistakes
  • Skill Development Plan
  • Right Information at the Right Time
  • Communicating with Different Audiences
  • Communicating Key Messages
  • Building an Employee's Professional Network
  • Finding Employee Development Opportunities
  • Career Plans for Your Employees
  • Career Plans and Employee Expectations
  • Employee Career Aspirations
  • The Company Career System
  • Exploring Professional Development
  • New Hires Build New Skills
  • Feedback from New Hires
  • Feedback for New Hires
  • Coaching New Hires
  • New Hires Get Coaching From Others
  • Work and Challenges in the Future
  • Reconnect Employees to Individual Work
  • First Weeks' Deliverables
  • Learning a New Role
  • New Hire Expectations of a Manager
  • The Right Workload for Employees
  • Project Teams Rely on Each Other
  • Reinforce Great Teamwork
  • Balance Your Leadership and Employee Roles
  • Balance Public and Private Recognition
  • Find Others to Provide Team Recognition
  • Recognize Accomplishments and Contribution
  • Managing Team Resources
  • Use a Resource Management Agenda Item
  • Resources and Customer Needs
  • Align Resources to Strategic Priorities
  • Creating Work Autonomy
  • Using an Employee's Best Skills and Abilities
  • More Than One Solution
  • Solving Problems in the Right Way
  • Analyze the Pros and Cons of Key Decisions
  • Acting with Appropriate Speed to Problems
  • Recognize Employees Each and Every Day
  • Improve the Feedback You Give Others
  • Three Month Work Objectives
  • Giving Clear Work Priorities
  • Help Groups Resolve Conflict
  • Helping Employees Manage Conflict
  • Struggling to Meet Commitments
  • Building Trust with Others
  • Become a Reliable Leader with Integrity
  • The Great Things Employees Do
  • How Employees Support Organization Goals
  • Inform and Inspire Your Team
  • Capture and Share Best Practices
  • Increase Employee Innovation
  • Giving Employee Feedback
  • Receive Feedback From Your Employees
  • Improve the Quality of Feedback You Give
  • Connecting Work to Company Objectives
  • Maximizing Employee Talents
  • Connecting Work to the Organization
  • Know Your Team's Experience and Background
  • Speaking Freely with Others
  • Support Employee Development
  • Understand Customer Needs
  • Team Communication Feedback
  • Communicate Clear and Concise Messages
  • Listening to Others' Ideas and Opinions
  • Change Management - Coping with Change
  • Flexible Work Arrangements and Your Organization
  • Effective Leadership
  • Delegation
  • Making a Recommendation
  • Managing Disputes in a Unionized Workplace
  • MusculoSkeletal Disorders (MSDs): Prevention
  • Running A Virtual Office
  • Negotiating Skills For The Professional
  • Employee Motivation
  • Succeed as a Supervisor
  • Work Process Basics
  • Team Problem Solving
  • Strategies for Meeting Goals
  • Running Effective Teams
  • Running Effective Meetings
  • Identifying and Avoiding Burnout
  • Developing Diverse Teams
  • Understanding Contracts and Their Use
  • Managing Within the Law
  • Introduction to Risk Management
  • Establishing Performance Goals and Expectations
  • Employee Performance Recognition
  • Change Management
  • Change Management - Managing Change
  • You the Entrepreneur
  • From Peer to Supervisor
  • Ownership Thinking (6990EN)
Over 20,000 courses available.

Here’s how an LMS benefits franchises

See how an LMS can help you with everything from keeping a strong company culture to rolling out new products.



1
Training Without Boundaries

Regardless of where your franchise is located or when your employees are working, deliver a consistent training message to any device.

2
Role-based Courses

Assign courses to your employees based on what they’re function is, so you can tailor content that will help them prepare for the next task or promotion.

3
Stay Informed

Keep an accurate accounting of what your employees are learning and when they learned it, so you can maintain your brand standard



First, the Accord LMS didn’t require us to change the way we work in order to train our employees. And, second, Accord gave us the kind of reporting we wanted that others didn’t, but it was reasonably priced versus the others.

 Peter Paasch,  Director of Information Technology for Wisconsin Hospitality Group

Just a Few Reasons to Pick the Accord LMS for your Franchise

The Accord learning management system meets a franchisor on his or her terms.

 

Reduce Your Costs

An affordable, LMS, which Accord can host, takes IT maintenance and support costs off your back.  You’ll focus your time on running a
great franchise.

Boost Satisfaction

Give staff the essentials about things like your POS device, inventory control, customer support, product catalogue or menu. Educated employees reduce turnover and increase satisfaction.

Strengthen Culture

Ensure all your employees know your brand. Give them training, news and encouragement through online learning delivered at the point they need it.


Franchise Solution Case Studies

Case Study

Company: Wisconsin Hospitality Group, LLC

Industry: Franchise / Hospitality

Learning: Employee / Channel

Live Since: 2011

# of Learners: 5,000

Challenge: Onboarding 4,800+ new hires a year required substantial time and money.  WHG needed a cost effective system integrated with their existing branded sites.


Simple.  Smart.  Affordable.
Experience the ease and agility of the Accord LMS.