Hospitality Solutions


Rapidly onboard new employees and your customer service never misses a beat.



Train Every Employee to Represent Your Brand

Turnover can exceed 100 percent in the hospitality industry. Training employees to perform at a level that exceeds the customer’s expectation is critical and constant. Customer loyalty is dependent upon effective training that leads to a memorable experience. Insightful, intuitive training content delivered by a learning management system helps you accomplish this and more.  As a bonus, ongoing training programs are often cited as a key to reducing turnover.






Suggested Courses

  • Over the Rainbow Customer Service Training
  • Develop Internal Cooperation for Customers
  • Handle Claims in Long-Term Customer Relationships
  • Build Customer Enthusiasm
  • Role of the Manager in Long-Term Customer Relations
  • Key Factors in Long-Term Customer Relationships
  • Develop Loyalty Through Customer Relationships
  • Customer Relationship: Reaching Agreement
  • Customer Relationship: Practise Active Listening
  • Customer Relationship: Build Trust
  • Identify Customer Expectations for Project Success (US English)
  • Identify Customer Expectations for Project Success
  • Analyse Strategic Customers Successfully
  • Use Customer Equity to Create Value
  • Convince Customers With a Winning Offer
  • Customer Relationship: The Stakes
  • Customer Service: The Next Level
  • Working in Retail: Who is your Customer?: I Can't Find This
  • Working in Retail: Who is your Customer?: I'm Just Looking
  • Working in Retail: Who is your Customer?: I'm on a Mission
  • Working in Retail: Who is your Customer?: I'm With My Kids. Please Hurry.
  • Working in Retail: Who is your Customer?: I've Got Time and Money
  • Customer Service: Cutting Expenses
  • Working in Retail: Who is your Customer?: I've Got a Coupon for That
  • Customer Service: Do They Like You
  • Determining Customer Needs
  • Speaking Customer
  • Working in Retail: How to Stay Positive with Customers
  • Creating Great Customer Conversations
  • Quality Customer Service: Four Basic Elements
  • Quality Customer Service: Customer Interactions
  • Selling To Different Customer Roles
  • Quality Customer Service: Phone Calls
  • Lifetime Customer Value
  • Territory Development Introduction: How Customers Need to Be Sold to
  • Bank Secrecy Part 6: Know Your Customer
  • Handling Tough Customers
  • Retailer Profitability Model (for Retailers): Items Per Customer
  • Customer Service Basics
  • Bank Secrecy Part 5: Customer Identification
  • The 4 P's For Creating Loyal Customers
  • What Customers Want from Salespeople: No Push Selling
  • Calming Upset Customers
  • Connecting with Customers Through Customer Service
  • Cornerstones of Sales and Customer Service
  • Helping Customers through Quality Service
  • 1 to 1: Customer Service Success
  • Learn about the Company and Customers
  • Keeping Customers Informed
  • Handling Customer Complaints
  • Balance Conflicting Customer Priorities
  • Know and Meet Customer Needs
  • Resources and Customer Needs
  • Understand Customer Needs
  • Meeting Customer Needs
  • Module 1 – Expanding Customer Services
  • Customer Support
  • Customer Support Online
  • Customer Loyalty Improvement
  • Accessible Customer Service
  • Creating Valuable Customer Relationships
  • Handling Difficult Customers
  • Developing Strong Customer Relationships
  • Customer Service Training
  • Legally Hiring
  • Hiring Practices
  • Successful Hiring
  • Hiring and Lawful Termination
  • Hiring Right
  • Performance Management: 01-Preventing Performance Problems
  • Performance Management: 02-Identifying Performance Problems and Causes
  • Performance Management: 03-Feedback and Counseling
  • Performance Management: 04-Effectively Disciplining Problem Performance
  • Performance Management
  • Performance Management: Performance Review
  • Organizing Your Workspace
  • Resources for Success
  • Use a Resource Management Agenda Item
  • Align Resources to Strategic Priorities
  • Three Month Work Objectives
  • Giving Clear Work Priorities
  • Planning Tools and Resources
  • Prepare for Any Meeting
  • Project Management: Getting Ready
  • Basics of Budgeting
  • Employee Time Management
  • Developing Your Career Path
  • Compensation and Benefits: Planning for Small Business
  • Strategies for Meeting Goals
  • OSHA's Hazard Communication Changes
  • OSHA: Bloodborne Pathogens
  • OSHA: Flammable and Combustible Liquids
  • OSHA: Hazard Communication
  • OSHA: Introduction to OSHA
  • OSHA: Lockout/Tagout
  • OSHA: Respiratory Protection
  • OSHA: Fall Protection
  • OSHA: Fire Safety and Prevention
  • OSHA: Hazardous Materials
  • OSHA: Introduction to Industrial Hygiene
  • OSHA: Personal Protective Equipment
  • OSHA: Safety and Health Programs
  • OSHA: Electrical Safety
  • OSHA: Emergency Action Plans
  • OSHA: Ergonomics in the Workplace
  • OSHA: Machine Guarding
  • OSHA: Slips, Trips, and Falls
  • OSHA: Walking and Working Surfaces
  • OSHA Work-Related Injury and Illness Recordkeeping
  • OSHA - Slips, Trips, and Falls
  • OSHA - Safety Audits
  • OSHA - Radio Communications
  • OSHA - Personal Protective Equipment Training
  • OSHA - Office Ergonomics
  • OSHA - Lockout/Tagout
  • OSHA - Lead Awareness
  • OSHA - Ladder Safety
  • OSHA - Industrial Ergonomics
  • OSHA - Indoor Air Quality
  • OSHA - Incident Investigation
  • OSHA - Hearing Conservation
  • OSHA - Hand Safety
  • OSHA - Hand and Power Tools
  • OSHA - Flammable Liquid Safety
  • OSHA - Fire Safety
  • OSHA - Fall Protection
  • OSHA - Emergency Response
  • OSHA - Electrical Safety
  • OSHA - Driver Safety
  • OSHA - Criticality Safety
  • OSHA - Compressed Gas Safety
  • OSHA - Chemical Safety
  • OSHA - Cardiopulmonary Resuscitation (CPR)
  • OSHA - Bloodborne Pathogens
  • OSHA - Behavior-Based Safety
  • OSHA - Basic Respiratory Protection
  • OSHA - Basic First Aid
  • OSHA - Asbestos Hazard Awareness
  • OSHA - Scaffold Safety
  • OSHA - Aerial and Scissor Lift Safety
  • OSHA - Electrical Safety Work Practices and Standards
  • OSHA - Hazard Communication GHS Update
  • The OSHA Laboratory Standard
Over 20,000 courses available.

Increase the Speed of Training with the Accord LMS

Train any number of workers online simultaneously with a learning management system designed for the hospitality industry.



1
Improved Accounting, Service

To provide a consistently great guest experience, people behind the scenes must pay attention to the details whether it’s keeping the books or preparing a meal. An LMS helps workers mind the details and reduce (or eliminate) missteps that dim a brand’s image. 

2
Training for All

With a constant need for new hires, workers come to the hospitality industry with all levels of skills and experience. Providing a training experience that is accessible and understandable for all employee skill levels is what a highly rated LMS does well.  

3
Launch Your Program Quickly

The business of hiring never takes a holiday in the hospitality industry, so your training need is a daily and constant need. A Cloud-based LMS can have you up and training in days.



The Accord LMS didn’t require us to change the way we work in order to train our employees.

 Peter Paasch,  Director of Information Technology for WHG

Here's how the Accord LMS helps the hospitality industry

To decide if an LMS is what you need, consider the following benefits of using the Accord LMS:



Teach & Track

Before you put a new-hire in front of valued guest, you want to make sure he or she truly knows the job. Create assessments in the Accord LMS to measure what your employees have retained before they hit the guest floor. 

Intuitive Trainig

Regardless of your newly hired employees’ skill with computers, they can begin learning with Accord the moment it comes online. That means they can start serving (and delighting) your guests sooner.

Quick Start

You’re always hiring. Your training needs are ever-present. Accord can bring its LMS online for you in a matter of days. Even your part-time workers will find Accord simple to access, so they can get right down to learning. 


Hospitality Solution Case Studies

Case Study

Company: Wisconsin Hospitality Group, LLC

Industry: Franchise / Hospitality

Learning: Employee / Channel

Live Since: 2011

# of Learners: 5,000

Challenge: Onboarding 4,800+ new hires a year required substantial time and money.  WHG needed a cost effective system integrated with their existing branded sites.


Simple.  Smart.  Affordable.
Experience the ease and agility of the Accord LMS.