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Jeff Redford - Support Manager

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Accord LMS is pleased to announce that Jeff Redford has joined the company as Customer Support Manager. In this role, Jeff will direct the support team, insure client satisfaction and help with business development.

Mr. Redford comes to Accord LMS from Service Logistics LLC, a private consulting firm that helps companies to optimize their service, support and reverse logistics operations where he held the position of Managing Partner. Mr. Redford has over 30 years of experience in the technical services arena.

Prior to starting his own firm he was Director of Service Delivery for Riverbed, Inc a San Francisco manufacturer of wide area network optimization appliances where he established global parts support and on-site service programs.

Previous to joining Riverbed, Mr. Redford held the position of Director of Global Technical Support for Intransa, Inc, a privately held IPSAN storage manufacturer in San Jose, CA, where he was responsible for customer satisfaction and global spares inventory fulfillment and reverse logistics.

Mr. Redford was Director of Service Operations for Micron PC a manufacturer of Desktop and Notebook Computers, and Server products, where he directed all of the high availability field service and notebook repair programs including fulfillment of reverse and service logistics operations.

His experience as a service provider includes serving as Chief Operating Office of Delta Group, Inc. a regional third party on-site computer maintenance provider with offices in 8 states, and working for DecisionOne, Inc., a national field service provider.

Chris Wylie, CEO of Accord LMS, stated, "We are very pleased that Jeff is on board.  His expertise in running enterprise customer support teams comes at a crucial time in Accord LMS's expansion.  Our team has all the technical and sales talent that we need, but we were reaching our limits to effectively manage our growing client base and the increasing support requirements.  Jeff's experience will help us ramp up smoothly and improve ticket response time and the quality of our support."
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